The 20% savings applies to all main menu food and beverage items including non-catering food items, beverages, desserts, and add ons (e.g., extra protein, extra sides, add-on avocado). Catering items and gift cards are not part of the Plate Pass program. Plate Pass is not available with any other bundles, discounts or offers. The 20% savings is subject to all applicable sales taxes and the 3% surcharge that is added to all Urban Plates dine-in and takeout orders.

Plate Pass can be used for orders placed at the restaurant (cash register), on the Urban Plates website, or with the Urban Plates app.  

The Plate Pass price for entrees will be applied to the member’s order when they checkout at the register, online, or with the app. The prices you see while you shop will be the regular menu price, but will be adjusted to the 20% savings during your checkout. For example, if you were to buy an entree that normally costs $19, it will appear as $19 and then a $3.80 discount (20% of $19) will be added below the “sub total” on your receipt. If you were to buy two $19 items, the discount total would be $7.60.

The Plate Pass shall be valid for a month from the date of purchase (“Plate Pass period”). Plate Pass will automatically renew for additional one month periods at the end of each monthly billing cycle on the same day of each subsequent month until a member cancels his or her Plate Pass subscription. For example, if the Plate Pass is purchased on January 12th, the Plate Pass period will end on February 11th and the new Plate Pass period automatically commence on February 12th unless cancelled by the member. The monthly membership fee will be automatically charged at the then applicable rate on a monthly basis to the credit card provided by the member until such time as the member cancels his or her Plate Pass subscription. The monthly Plate Pass fee is subject to change, but Urban Plates will notify the member of any change in advance of any changes.

A member may cancel their Plate Pass at any time by managing his or her account on the Urban Plates app, on the Urban Plates website, or emailing [email protected] Cancelled subscriptions are not eligible for a refund and the cancellation becomes effective at the end of the member’s current Plate Pass period.

A member may cancel their Plate Pass at any time by managing his or her account on the Urban Plates’ app, website, or emailing [email protected]. Canceled subscriptions are not eligible for a refund and the cancellation becomes effective at the end of the members current Plate Pass period.

A Plate Pass membership must be purchased online using the Urban Plates website or the Urban Plates app.  Once purchased, the membership CAN be used for purchases in the restaurant (cash register).  However, purchasing the membership must be done on the website or app.

Plate Pass members can order up to 15 entrees per order through Plate Pass. Members can place as many orders as they like through Plate Pass during each Plate Pass period, but the maximum number of entrées per order is limited to 15. Plate Pass is not intended for catering and is not valid on catering items. 

Plate Pass is available for take-out and dine-in purchases made at the restaurant (cash register), on the Urban Plates website, or the Urban Plates app. Delivery purchases are not available to receive the Plate Pass savings offer. 

A program member may not share their Plate Pass member with others. The program is tied to the app account of the Plate Pass member and will not work with other accounts.

There is no way that the Plate Pass can be gifted. It must be purchased by the Urban Plates online account that will be active in the program.

Plate Pass is not available for delivery orders placed on our app or with 3rd party delivery partners such as DoorDash, Postmates, GrubHub, or UberEats. Plate Pass is not valid for catering orders.  Plate Pass is not valid for purchases of gift cards.

By purchasing a Plate Pass, the member is agreeing to allow Urban Plates to charge the recurring monthly Plate Pass fee to the credit card that the member has provided until such time as the member cancels his or her Plate Pass. The member is further confirming and acknowledging that he or she has read and agreed to these terms and conditions and understands that the Plate Pass will automatically renew on a monthly basis unless cancelled and that the terms for cancellation are contained in these terms and conditions.