What is Plate Pass? Plate Pass is a membership subscription available exclusively at Urban Plates. It saves members 20% on all main menu food and beverage purchases made at the restaurant (cashier), on the website, or app for the duration of the membership. Plate Pass memberships are valid from the date of the purchase of the membership and automatically renews unless canceled. Plate Pass is not available for gift card purchases, delivery, catering, and limited-time holiday meals (e.g., Thanksgiving turkey & Easter ham).

The 20% savings applies to all main menu food and beverage items including non-catering food items, beverages, desserts, and add-ons (e.g., extra protein, extra sides, add-on avocado). Delivery, catering, and gift card orders are not part of the Plate Pass program. Plate Pass is not available with any other bundles, discounts or offers. Thanksgiving turkey items and Easter ham are excluded from Plate Pass. The 20% savings is subject to all applicable sales taxes and the 3% surcharge that is added to all Urban Plates dine-in and takeout orders.

Plate Pass can be used for orders placed at the restaurant (cash register), on the Urban Plates website, or with the Urban Plates app.

Plate Pass offers three different membership options:

• Monthly: This membership is $5 per month, is billed monthly and provides a 20% discount for dine-in and takeout purchases (including alcohol) made in-restaurant, on the Urban Plate’s website or the Urban Plate’s app.
• 6-Month: This membership is $27 for six months, is billed every six months and provides a 20% discount for dine-in, takeout, and delivery purchases made in-restaurant, on the Urban Plate’s website or the Urban Plate’s app.
• 12-Month: This membership is $50.40 for twelve months, is billed every twelve months and provides a 20% discount for dine-in and takeout purchases made in-restaurant, on the Urban Plate’s website or the Urban Plate’s app.

A Plate Pass membership shall be valid from the date of purchase (“Plate Pass period”). The Plate Pass membership will automatically renew for additional periods at the end of each billing cycle on the same day of each subsequent cycle until a member cancels their Plate Pass subscription. For example, if a “monthly” membership is purchased on January 12th, the Plate Pass period will end on February 11th and the new Plate Pass period automatically commence on February 12th unless cancelled by the member. The membership fee will be automatically charged at the then applicable rate to the credit card provided by the member until such time as the member cancels their Plate Pass subscription. Plate Pass fees are subject to change, but Urban Plates will notify the member of any change in advance of any changes.  A member may cancel his or her Plate Pass at any time by managing his or her account on the Urban Plates app, the Urban Plates website or emailing [email protected]. Cancelled subscriptions are not eligible for a refund and the cancellation becomes effective at the end of the member’s current Plate Pass period.

The Plate Pass price for entrees will be applied to the member’s order when they checkout at the register, online, or with the app. The prices you see while you shop will be the regular menu price, but will be adjusted to the 20% savings during your checkout. For example, if you were to buy an entree that normally costs $19, it will appear as $19 and then a $3.80 discount (20% of $19) will be added below the “sub total” on your receipt. If you were to buy two $19 items, the discount total would be $7.60.

A member may cancel their Plate Pass at any time by managing his or her account on the Urban Plates’ app, website, or emailing [email protected]. Canceled subscriptions are not eligible for a refund and the cancellation becomes effective at the end of the members current Plate Pass period.

A Plate Pass membership must be purchased online using the Urban Plates website or the Urban Plates app. Once purchased, the membership CAN be used for purchases in the restaurant (cash register). However, purchasing the membership must be done on the website or app.

The 20% savings applies to all menu items including non-catering food items, beverages, desserts, and add-ons (e.g., extra protein, extra sides, avocado). Catering items, gift cards, and limited-time holiday meals (e.g., Thanksgiving & Easter meals) are not part of the Plate Pass program. Plate Pass is not available with any other bundles, discounts or offers. The Plate Pass savings are subject to all applicable sales taxes and the 3% surcharge that is added to all Urban Plates dine-in and take-out orders (we use this to provide health benefits to all full-time employees, and it allows us to keep our wages fair and competitive).

Plate Pass members can order up to 15 entrees per order through Plate Pass. Members can place as many orders as they like through Plate Pass during each Plate Pass period, but the maximum number of entrées per order is limited to 15. Plate Pass is not intended for catering and is not valid on catering items.

Plate Pass is available for take-out and dine-in purchases made at the restaurant (cash register), on the Urban Plate’s website, or the Urban Plate’s app. Delivery purchases are not available to receive the Plate Pass savings offer.

A program member may not share their Plate Pass member with others. The program is tied to the app account of the Plate Pass member and will not work with other accounts.

There is no way that the Plate Pass can be gifted. It must be purchased by the Urban Plates online account that will be active in the program.

Plate Pass is not available for delivery orders placed on our app or with 3rd party delivery partners such as DoorDash, Postmates, GrubHub, or UberEats. Plate Pass is not valid for catering orders. Plate Pass is not valid for purchases of gift cards.

By purchasing a Plate Pass subscription, the member is agreeing to allow Urban Plates to charge the recurring monthly Plate Pass fee to the credit card that the member has provided until such time as the member cancels their Plate Pass. The member is further confirming and acknowledging that he or she has read and agreed to these terms and conditions and understands that the Plate Pass will automatically renew unless cancelled and that the terms for cancellation are contained in these terms and conditions. A member may not share their Plate Pass member with others. The program is tied to the online web or app account of the Plate Pass member and will not work with other accounts.