PLATE PASS RULES:
Plate Pass must be accessed and used through the Urban Plates app:
The Plate Pass membership is purchased through the Urban Plates app. Those wishing to become a member must download the Urban Plates App and create an account. On 12/22/2020, a link will appear on the Home Page of the App for the first 2021 guests to purchase the pass. The pass must be purchased using the account that is associated with the Plate Pass membership. Only one Plate Pass is available for each account and they cannot be transferred to other accounts.
Program term is 1/1/2021 to 2/28/2021:
The memberships will go on sale on 12/22/2020 at 12:00 noon Pacific time. They will be offered on a first come first serve basis through the Urban Plates app. There are 2021 memberships being initially available. The memberships are live from 1/1/2021 to 2/28/2021.
Individual Entrees receive the Plate Pass membership benefit:
Subject to availability, you can purchase any individual entree through Plate Pass and it will be $10. Family Meals, beverages, desserts, and add-ons will all be regular menu price.
Maximum of 15 entrees per order through the program:
Plate Pass members can order up to 15 entrees per order within the program. You can place as many orders as you like through Plate Pass during the program term, but the maximum number of entrees per order is limited to 15. There is no limit to the number of entrees that you may purchase through Plate Pass during the program term, only the limit on the number of entrees that you can purchase at one time in one order.
A Plate Pass code cannot be shared:
A program member may not share the code with others. The code is tied to the app account of the Plate Pass member and will not work with other accounts.
Plate Pass may not be gifted to another person or user.
There is no way that the Plate Pass can be gifted. It must be purchased by the Urban Plates app account that will be active in the program.
Plate Pass will not work for delivery orders with 3rd party delivery partners like DoorDash, Postmates, or UberEats:
Plate Pass is not available for delivery orders or for orders through 3rd party delivery services (like DoorDash).
Plate Pass will not work for catering orders:
Plate Pass is not available for catering orders.
No cancellations or refunds are available:
The initial Plate Pass program is not subject to cancellation and there are no refunds.
Plate Pass is valid for app purchase at all Urban Plates locations:
Plate Pass can be used as all Urban Plates locations, but it is only available for non-delivery orders placed through the Urban Plates App. Plate Pass is not available for purchases made at the restaurant, via phone-in orders, delivery, or catering orders.