PLATE PASS PROGRAM RULES:
plate pass must be purchased on our website or app
a plate pass membership is only available through the urban plates website and app. those wishing to become a member must purchase a membership on the urban plates website or the urban plates app. to use the app, you must first download the urban plates app. an account must be created on the website or app. once an account is created, the plate pass subscription can be purchased. all purchases eligible under plate pass must be purchased at the restaurant (cashier), on the urban plates website or the urban plates app.
the plate pass membership is valid for a month from the date it is purchased and will be automatically renewed unless cancelled.
the plate pass shall be valid for a month from the date of purchase (“plate pass period”). the plate pass will automatically renew for additional one-month periods at the end of each monthly billing cycle on the same day of each subsequent month until a member cancels his or her plate pass subscription. for example, if the plate pass is purchased on January 12th, the plate pass period will end on February 11th and the new plate pass period automatically commence on February 12th unless cancelled by the member. the monthly membership fee will be automatically charged at the then applicable rate on a monthly basis to the credit card provided by the member until such time as the member cancels his or her plate pass subscription. the monthly plate pass fee is subject to change, but urban plates will notify the member of any change in advance of any changes. a member may cancel his or her plate pass at any time by managing his or her account on the urban plates app, the urban plates website or emailing [email protected] cancelled subscriptions are not eligible for a refund and the cancellation becomes effective at the end of the members current plate pass period.
all main menu food and beverage purchases are included
the 20% savings applies to all main menu items including non-catering food items, beverages, desserts, and add ons (e.g., extra protein, extra sides, avocado). catering items and gift cards are not part of the plate pass program. plate pass is not available with any other bundles, discounts or offers. the 20% savings is subject to all applicable sales taxes and the 3% surcharge that is added to all urban plates dine in and take out orders (we use this to provide health benefits to all full-time employees, and it allows us to keep our wages fair and competitive).
only valid on purchases at the urban plates restaurant, website, or app
plate pass is only valid for purchases made at urban plates restaurants (cashiers), online at the urban plates website, or with the urban plates app. plate pass is not available through third-party delivery partners or for catering orders.
a plate passcode cannot be shared
a member may not share their plate pass membership with others. the program is tied to the account of the plate pass member and will not work with other accounts.
plate pass may not be gifted to another person or user
the plate pass cannot be gifted. it must be purchased and used by urban plates online (website or app) account that will be active in the program.
plate pass is not valid for delivery orders
plate pass is not available for delivery orders placed on our app or with 3rd party delivery partners such as doordash, postmates, grubhub, or ubereats.
plate pass will not work for catering orders
plate pass is not available for or intended to be used for catering orders.
plate pass will not work for gift card purchases
plate pass is not available for purchasing gift cards.
acknowledgment of terms
by purchasing a plate pass, the member is agreeing to allow urban plates to charge the recurring monthly plate pass fee to the credit card that the member has provided until such time as the member cancels his or her plate pass. the member is further confirming and acknowledging that he or she has read and agreed to these terms and conditions and understands that the plate pass will automatically renew on a monthly basis unless cancelled and that the terms for cancellation are contained in these terms and conditions.