10 YEAR ANNIVERSARY PLATE PASS OFFER FAQ:

What’s happening?
Urban Plates is giving away free Plate Pass subscriptions to celebrate our 10th anniversary. Guests that sign up by October 31stwill receive a free Plate Pass subscription for a month. Plate Pass makes all entrees purchased through the Urban Plates app $10 or less.

Why is this happening?
Urban Plates turns 10 years old this September and to celebrate the occasion, we are giving away free one-month subscriptions to Plate Pass. Plate Pass is a monthly subscription program that makes all individual entrées $10 (or less) for a fee that is regularly $10 a month. The offer will apply to all Urban Plates locations for dine-in or takeout only. It does not apply to delivery or catering orders.

What is the offer?
Guests that download the Urban Plates app and sign up for Plate Pass by October 31 will receive a free Plate Pass subscription to any Urban Plates location for one month. A Plate Pass subscription makes all individual entrées bought through the Urban Plates app $10 or less.

How do guests get the offer?
To get in on the anniversary deal, guests may sign up exclusively on the Urban Plates app (download for iPhone and Android) beginning September 20 through October 31. Once signed up, the offer will make all individual entrées on the Urban Plates menu for dine-in or takeout $10 for one month, and items on the $10 Everyday Menu will be $9.

What is Plate Pass?
The first of its kind in the fast-casual industry, Plate Pass offers the entire breadth of the Urban Plates menu, which includes over 30 individual entrées (average cost $13.50) across four sections (plates, salads, sandwiches, and bowls) for $10 or less. Guests who sign up with Plate Pass save an average of $40 per month using the program. All of this is part of the brand’s mission to make craveable, wholesome and healthy food accessible to all.

When is the offer valid?
Guests must sign up for Plate Pass between 12:01 AM Pacific time, 9/20/2021 and 10/31/2021 at 11:59 PM Pacific time. The Plate Pass trial offer is valid for one month from the date that the trial is started and will be automatically renewed pursuant to the then existing terms and conditions of the Urban Plates Plate Pass program unless it is cancelled before the end of the trial period.

Can current Plate Pass users receive the offer?
Current Plate Pass members are not eligible for the offer. The offer is intended for new members of the program.

What are the Terms & Conditions for the offer?
Free one-month subscription to Plate Pass when a person enrolls in the program between 12:01 AM Pacific time, 9/20/2021 and 10/31/2021 at 11:59 PM Pacific time. The Plate Pass trial offer is valid for one month from the date that the trial is started and will be automatically renewed pursuant to the then existing terms and conditions of the Urban Plates Plate Pass program unless it is cancelled before the end of the trial period. Valid form of payment required at sign-up, but a membership fee will not be charged at any time before the one-month trial has ended. The form of payment will be charged for any food or beverages that the member orders through the Plate Pass program during the free trial membership period. All food and beverage purchases during the trial membership period are subject to the Plate Pass Program Rules posted here - https://urbanplates.com/plate-pass-rules/. At the end of the trial period, you will automatically be charged the standard subscription price, currently $10 per month. You can cancel your Plate Pass trial membership at no charge at any time before the trial is over. The offer is available through the Urban Plates app and requires that the app be downloaded and the creation of an account on the app. Offer eligible for customers who are not current Plate Pass members, have not been Plate Pass members in the past, nor have participated in a Plate Pass trial offer previously. You can cancel your Plate Pass paid membership at any time and such cancellation will be effective at the end of the monthly period for which you have already subscribed. For example, if you subscribe and pay the subscription fee on November 1 and you cancel on November 20th, your cancellation will be effective December 1 and you will not be charged a monthly renewal fee on December 1. You will not be entitled to a refund of any portion of the subscription fee paid on November 1. To review Additional terms, please visit https://urbanplates.com/plate-pass-rules/
*PLATE PASS RULESPLATE PASS FAQ
HOW TO ORDER PLATE PASS:
Step 1:
Download the Urban Plates app (if you already have the Urban Plates app, skip to Step 2).

  1. Download app for iOS (if you have an Apple device)
  2. Download app for Android (you have an Android device)

Step 2:
Create an Urban Plates account within the app (if you already have an account, skip to step 3).
Step 3:
Log into your Urban Plates account within the app.
Step 4:
Purchase Plate Pass within the app

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