plate pass faq:
what is plate pass
plate pass is a membership subscription available exclusively at urban plates. it saves members 20% on all main menu food and beverage purchases made at the restaurant (cashier), on the website for the duration of the membership. plate pass memberships are valid for a month from the date of purchase and automatically renews unless canceled. plate pass is not available for catering and gift card purchases.
if you buy more than two items per month, you save with plate pass
plate pass memberships cost $5 per month and save members 20%. the 20% savings on two $13 entrees will recoup the $5 membership fee. purchases above two entrees result in net savings for the member. the more you buy, the more you save.
why urban plates is doing this
urban plates is on a mission to make craveable, wholesome and clean food accessible to all. the plate pass program provides our best pricing to guests that agree to a fixed membership fee. we want to feed you as often as you will allow us and the more you dine with us, the more affordable we can make dining. we want to be your second kitchen and with the 20% savings, we hope you will be challenged to find other dining options that deliver the taste, quality, and wholesomeness of urban plates. you get great food for a great price and we expand our ability to make this quality food accessible to more people through the plate pass program.
how much plate pass costs
the membership costs $5 per month and will automatically renew unless canceled.
plate pass can be used at the register
plate pass can be used for orders placed at the restaurant (cash register), on the urban plates website, or with the urban plates app.
how to get plate pass
the plate pass membership is purchased through the urban plates website or app. if the app is used to purchase a membership, it must be downloaded. in order to get a plate pass membership, an online account must be created on the website or app. a membership cannot be purchased at the register (once purchased, a membership can be used at the register, but not purchased at the register). a link to buy plate pass is featured on the home page of the app and on the “plate pass” landing page on the website. the pass must be purchased using the account that is associated with the plate pass membership. only one plate pass is available for each account and they cannot be transferred to other accounts.
plate pass cannot be purchased at the restaurant (cash register)
a plate pass membership must be purchased online using the urban plates website or the urban plates app. once purchased, the membership CAN be used for purchases in the restaurant (cash register). however, purchasing the membership must be done on the website or app.
how can i tell i’ve received the plate pass discount?
the plate pass price for entrees will be applied to the member’s order when they checkout at the register, online, or with the app. the prices you see while you shop will be the regular menu price, but will be adjusted to the 20% savings during your checkout. for example, if you were to buy an entree that normally costs $19, it will appear as $19 and then a $3.80 discount (20% of $19) will be added below the “subtotal” on your receipt. if you were to buy two $19 items, the discount total would be $7.60. the plate pass discount is applied to your pre-tax total.
memberships are monthly and auto-renew
the plate pass shall be valid for a month from the date of purchase (“plate pass period”). the plate pass will automatically renew for additional one month periods at the end of each monthly billing cycle on the same day of each subsequent month until a member cancels his or her plate pass subscription. for example, if the plate pass is purchased on january 12th, the plate pass period will end on february 11th and the new plate pass period automatically commence on february 12th unless cancelled by the member. the monthly membership fee will be automatically charged at the then applicable rate on a monthly basis to the credit card provided by the member until such time as the member cancels his or her plate pass subscription. the monthly plate pass fee is subject to change, but urban plates will notify the member of any change in advance of any changes.
a member may cancel his or her plate pass at any time by managing his or her account on the urban plates’ app, on the urban plates website, or emailing [email protected] cancelled subscriptions are not eligible for a refund and the cancellation becomes effective at the end of the members current plate pass period.
all food and beverages on our main menu are included
the 20% savings applies to all main menu food and beverage items including non-catering food items, beverages, desserts, and add-ons (e.g., extra protein, extra sides, avocado). catering items, gift cards and limited-time holiday specials (for example the turkey plate for thanksgiving) are not part of the plate pass program. plate pass is not available with any other bundles, discounts or offers. the 20% savings is subject to all applicable sales taxes and the 3% surcharge that is added to all urban plates dine-in and take-out orders (we use this to provide health benefits to all full-time employees, and it allows us to keep our wages fair and competitive).
up to 15 entrées at one time
plate pass members can order up to 15 entrees per order through plate pass. members can place as many orders as they like through plate pass during each plate pass period, but the maximum number of entrées per order is limited to 15. plate pass is not intended for catering and is not valid on catering items.
plate pass is available for take-out or dine-in visits
plate pass is available for take-out and dine-in purchases made at the restaurant (cash register), on the urban plates website, or the urban plates app. delivery purchases are not available to receive the plate pass savings offer.
plate pass membership cannot be shared
a program member may not share their plate pass member with others. the program is tied to the app account of the plate pass member and will not work with other accounts.
plate pass may not be gifted to another person or user
there is no way that the plate pass can be gifted. it must be purchased by the urban plates online account that will be active in the program.
plate pass is not valid for delivery orders
plate pass is not available for delivery orders placed on our app or with 3rd party delivery partners such as doordash, postmates, grubhub, or ubereats.
plate pass will not work for catering orders
plate pass is not available for or intended to be used for catering orders.
how to cancel a plate pass membership
a member may cancel his or her plate pass at any time by managing his or her account on the urban plates’ app, website, or emailing [email protected]. canceled subscriptions are not eligible for a refund and the cancellation becomes effective at the end of the members current plate pass period.
plate pass is valid for purchases at all urban plates locations
plate pass can be used as all urban plates locations, but it is only available for non-delivery orders placed through the urban plates app. plate pass is not available for purchases made at the restaurant cash registers, via phone-in orders, delivery, or catering orders.
plate pass is not valid for gift card purchases
plate pass cannot be used to buy gift cards.
contact us if you have questions
if you have questions reach out to the plate pass team at: [email protected].