PLATE PASS FAQ:

What is Plate Pass
Plate Pass is a membership subscription available exclusively on the Urban Plates app. It makes all individual entrees purchased on our app for takeout and dine-in $10 (or less) for the duration of the membership. Plate Pass memberships are valid for a month from the date of purchase and automatically renews unless canceled.

The average member saves $42 per month
Plate Pass members have saved an average of $42 per month through the program. The cost of the program is $10 per month, so members netted $32 in savings through the program.

Why Urban Plates is doing this
Urban Plates is on a mission to make craveable, wholesome and clean food accessible to all. The Plate Pass program provides our best pricing to guests that agree to a fixed membership fee. We want to feed you as often as you will allow us and the more you dine with us, the more affordable we can make dining. We want to be your second kitchen and at $10 per entrée, we hope you will be challenged to find other dining options that deliver the taste, quality, and wholesomeness of Urban Plates. You get great food for a great price and we expand our ability to make this quality food accessible to more people through the Plate Pass program.

How much Plate Pass costs
The membership costs $10 per month and will automatically renew unless canceled.

How to get Plate Pass
The Plate Pass membership is purchased through the Urban Plates app. Those wishing to become a member must download the Urban Plates App and create an account. A link to buy Plate Pass is featured on the Home Page of the App. The pass must be purchased using the account that is associated with the Plate Pass membership. Only one Plate Pass is available for each account and they cannot be transferred to other accounts.

How Can I Tell I've Received the Plate Pass Discount?
The Plate Pass price for entrees will be applied to the member's order when they checkout with the app. The prices you see in the app while you shop will be the regular menu price, but will be adjusted to $10 during your checkout. For example, if you were to buy an entree that normally costs $16, it will appear as $16 and then a $6 discount will be added below the "sub total" on your receipt. If you were to buy two $16 items, the discount total would be $12.

Plate Pass must be accessed and used through the Urban Plates app
Plate Pass is only valid for purchases made through the Urban Plates app. Members must use the app to order and pay to receive the Plate Pass discount. Plate Pass is not available for purchases made at the restaurant cash registers, via phone-in orders, through third-party delivery partners, or for catering orders.

Memberships are monthly and auto-renew
The Plate Pass shall be valid for a month from the date of purchase (“Plate Pass Period”). The Plate Pass will automatically renew for additional one month periods at the end of each monthly billing cycle on the same day of each subsequent month until a member cancels his or her Plate Pass subscription. For example, if the Plate Pass is purchased on January 12th, the Plate Pass Period will end on February 11th and the new Plate Pass Period automatically commence on February 12th unless cancelled by the member. The monthly membership fee will be automatically charged at the then applicable rate on a monthly basis to the credit card provided by the member until such time as the member cancels his or her Plate Pass subscription. The monthly Plate Pass fee is subject to change, but Urban Plates will notify the member of any change in advance of any changes.

A member may cancel his or her Plate Pass at any time by managing his or her account on the Urban Plates’ app or emailing platepass@urbanplates.com. Cancelled subscriptions are not eligible for a refund and the cancellation becomes effective at the end of the members current Plate Pass Period.

All individual entrées are included
The $10 pricing applies to all individual entrées. An individual entrée is defined as a single meal for an individual person. The Urban Plates menu has over 20 individual entrées across four sections (plates, salads, sandwiches, and bowls). All individual entrées receive the Plate Pass membership discount. Family meals, catering items, the 12 Tender Feast, and bundled meals (for example the Valentine’s Day 3-Course bundle for two) are not part of the Plate Pass program. Add-ons added to an entrée (for example adding avocado to a salad or adding protein), beverages, and desserts are regular menu price. Plate Pass is not available with any other bundles, discounts or offers. $10 Everyday menu items (entrees that have a $10 price) will be $9 for Plate Pass members.

Up to 15 entrées at one time
Plate Pass members can order up to 15 entrées per order within the program. You can place as many orders as you like through Plate Pass during the program term, but the maximum number of entrées per order is limited to 15. There is no limit to the number of entrées that you may purchase through Plate Pass during the program term, only the limit on the number of entrées that you can purchase at one time in one order.

Plate Pass is available for take-out or dine-in visits
Plate Pass is available for take-out AND dine-in purchases through the Urban Plates app. Every table at Urban Plates has a sticker on it containing the table number. When you place an order through the app and select “dine-in”, the app will prompt you for the table number. Enter the table number from the sticker on your table, complete your order, pay, and we’ll bring the food to you. It’s like dining at a traditional restaurant because the app becomes your server.

Plate Pass membership cannot be shared
A program member may not share their Plate Pass member with others. The program is tied to the app account of the Plate Pass member and will not work with other accounts.

Plate Pass may not be gifted to another person or user
There is no way that the Plate Pass can be gifted. It must be purchased by the Urban Plates app account that will be active in the program.

Plate Pass is not valid for delivery orders
Plate Pass is not available for delivery orders placed on our app or with 3rd party delivery partners such as DoorDash, Postmates, GrubHub, or UberEats.

Plate Pass will not work for catering orders
Plate Pass is not available for or intended to be used for catering orders.

How to cancel a Plate Pass membership
A member may cancel his or her Plate Pass at any time by managing his or her account on the Urban Plates’ app or emailing platepass@urbanplates.com. Canceled subscriptions are not eligible for a refund and the cancellation becomes effective at the end of the members current Plate Pass Period.

Plate Pass is valid for app purchase at all Urban Plates locations
Plate Pass can be used as all Urban Plates locations, but it is only available for non-delivery orders placed through the Urban Plates App. Plate Pass is not available for purchases made at the restaurant cash registers, via phone-in orders, delivery, or catering orders.

Plate Pass is not valid for Family Meals other meal bundles
Plate pass is intended for individual entree purchases and not meal bundles like Family Meals, the 12 Tender Feast, or Holiday Bundles. With Plate Pass, a family can feed four for $40 (four individual entrees costing $10 per entree). The least expensive Urban Plates Family Meal for four is $43.95. Thus, buying four individual entrees through Plate Pass is less expensive than ordering a Family Meal.

Contact us if you have questions
If you have questions reach out to the Plate Pass team at: platepass@urbanplates.com.

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